Customer service is at the heart of everything we do. We understand the unique and often challenging situations our clients face, and that’s why we’re dedicated to providing not only top-notch healthcare equipment but also a personalized and compassionate experience. Our team is here to guide you through the process, ensuring that you receive equipment tailored to your specific needs. We pride ourselves on going above and beyond to make your healthcare journey as smooth as possible. Your well-being is our priority, and we’re committed to delivering exceptional customer service every step of the way.
Effective Date: 08/07/2024
Introduction
ProSUM Health values your privacy and is committed to safeguarding your personal information. This SMS Privacy Policy explains how we collect, use, store, and share your personal data when you interact with us via SMS (text messaging).
Information We Collect
We collect the following types of personal information:
– Phone Numbers: To send you SMS messages.
– Name: For personalized communication (optional).
– Email Address: If provided, for additional communication.
Methods of Collecting Personal Data
We use the following methods to collect personal data:
– SMS Opt-in Forms: When you sign up for our SMS notifications.
– Direct Communication: Through messages you send us.
How We Use Your Personal Data
Your personal data is used for:
– SMS Messaging: To send you updates, promotional offers, and other information related to our products and services.
– Customer Support: To respond to your inquiries or issues.
Data Storage and Security
We store your personal data securely using industry-standard encryption and security measures. Access to this data is restricted to authorized personnel only. We regularly review and update our security practices to safeguard your information against unauthorized access or breaches.
Sharing Personal Data with Third Parties
– No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties
We may share your personal data with:
– Legal Requirements: If required by law or to comply with legal processes.
Please Note: While ProSUM Health is committed to protecting your privacy, this SMS service is primarily for general communication, updates, and transactional messages. It is not intended for the transmission or storage of Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). We strongly advise against sharing sensitive health information or PHI directly through our SMS service. For confidential medical inquiries or to share PHI, please contact us through secure, designated channels as advised by your healthcare provider or ProSUM Health directly via phone or our secure patient portal (if applicable). ProSUM Health maintains HIPAA compliance in all its operations concerning patient health information received through appropriate channels, but this SMS platform should not be considered a HIPAA-compliant method for transmitting or receiving PHI.
Correcting, Verifying, or Removing Personal Information
You have the right to access, correct, or delete your personal information. To exercise these rights or if you have any concerns about your data, please contact us using the details provided below.
Description of the SMS Service
– Types of Messages: We send transactional messages and general communication.
– Message Frequency: Message frequency will vary based on your interactions and preferences.
How to Opt-Out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You will receive a confirmation message indicating that you have been unsubscribed.
Contact Us
For any questions, concerns, or to exercise your rights regarding your personal data, please contact us at:
ProSUM Health LLC
171 N Altadena Dr. Ste 265 Pasadena, CA 91107
Thank you for trusting ProSUM Health with your information!
